Quiet Edge – Privacy Policy

1. Who we are (Responsible Party)

Quiet Edge Mindfulness and Wellbeing (South Africa)

Email: info@quietedge.co.za

Location: Johannesburg, South Africa

2. What personal information we collect

Depending on how you interact with our website and services, we may collect:

• Contact details: name, email address, phone number (if provided)

• Booking and purchase details: the service you purchase, date/time, confirmation details

• Payment-related information: payments are processed by third-party payment providers; we typically receive confirmation (e.g., paid/not paid, transaction reference) rather than your full card details

• Communications: emails/messages you send us and our replies

• Technical/usage data: IP address, device/browser info, pages viewed, and cookie/analytics data (where enabled)

3. Where we collect it from

• Directly from you (forms, email, checkout)

• Automatically from your device (cookies/analytics, if enabled)

• From service providers that support delivery (e.g., checkout, payment, email, video meeting tools)

4. Why we collect it (purposes)

We use your information to:

• Provide and administer services you request (registrations, links, reminders)

• Process payments and manage refunds where applicable

• Communicate with you about your booking or enquiry

• Improve our website and offerings (analytics, if enabled)

• Meet legal, accounting, and tax obligations

5. Our lawful basis for processing

We process personal information where it is necessary to:

• Perform a contract with you (deliver a booked service)

• Comply with legal obligations

• Pursue legitimate interests (e.g., service improvement, fraud prevention)

• And where required, with your consent (e.g., marketing emails)

6. Marketing

If you opt in, we may send you updates about Quiet Edge offerings. You can unsubscribe at any time using the link in our emails or by emailing info@quietedge.co.za.

7. Sharing your information (operators / service providers)

We may share your information with trusted third parties that help us run the business, for example:

• Checkout/booking tools (e.g., CheckoutJoy)

• Payment processors (e.g., PayFast / PayPal / Stripe, depending on your setup)

• Email and communications tools

• Video meeting platforms (e.g., Zoom)

These providers process information on our instructions (as “operators”/service providers) and are expected to apply appropriate security measures.

8. International transfers

Some of our service providers may store or process data outside South Africa. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.

9. Security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, or disclosure (e.g., access controls, secure platforms). (No system is 100% secure.)

10. How long we keep information

We keep personal information only for as long as necessary for the purposes above, including legal, tax, and accounting requirements. When no longer needed, we securely delete or de-identify it where reasonably practicable.

11. Your rights

You may request to:

• Access the personal information we hold about you

• Correct or update it

• Delete it (where we’re not required to keep it by law)

• Object to certain processing

• Withdraw consent (where processing is based on consent)

To make a request, email info@quietedge.co.za.

12. Cookies and analytics

Our website may use cookies (small files stored on your device) to make the site work and, if enabled, to understand usage through analytics. In South Africa, cookies that process personal information are generally treated under POPIA.  

If you use analytics/marketing cookies, we recommend using a cookie banner/manager.

13. Changes to this policy

We may update this policy from time to time. The “Last updated” date will change accordingly.